FAQs

★ SUPPORT & HELP CENTER ★

Everything about sizing, custom printing, shipping, and returns — before you order.

🚚 Free shipping over $69 · Duties & taxes included (DDP)

Sizing & Fit

How to pick your size
How do I choose the right size?
Use our Size Guide and measure your chest (around the fullest part) and body length (shoulder to hem). Compare with the chart — measuring a jersey you already own is the safest way to match your fit. When you're between sizes, size up for a relaxed game-day look or down for a closer layer.
Do you offer kids and baby sizes?
Yes. We cover the full range:
  • Infant & Baby — by month (0–3M, 3–6M, 6–12M, 12–18M, 18–24M)
  • Toddler — 2T / 3T / 4T
  • Little Kids — YXS / YS / YM (5–8 yrs)
  • Big Kids — YL / YXL (9–12 yrs)
For kids, height is the most reliable guide — size up if they're near the top of a range.

Customization & Printing

Make it yours
Can I add a custom name and number?
Yes! For items in the Custom Jerseys section, we provide personalization. Simply leave a note in the Remarks box at checkout with the name and number you'd like.
Can I request a specific name or number not shown?
Yes. Just use the Remarks field at checkout to type exactly what you want. We will match the lettering style to the kit as closely as possible.
How should I wash a printed jersey?
To keep the print sharp:
  • Turn inside out before washing
  • Use cold water, gentle cycle
  • Do not bleach or iron directly on the print
  • Hang dry — avoid high-heat tumble dry

Shipping & Delivery

Where & how long
Do you offer free shipping?
Free standard shipping on orders over $69, with duties & taxes included (DDP) — no surprise fees on delivery. Orders under $69 ship at a flat rate ($5 for North America/Europe, $7 for other regions).
How long does processing and delivery take?
Timeline varies by item type:
  • Non-custom jerseys: Dispatched in 1–3 business days.
  • Custom jerseys: Printed in workshop within 3–5 business days.
  • Delivery: 7–15 business days for North America & Europe, and 7–20 business days for other regions with full tracking.

Returns, Payment & Orders

Confidence & checkout
What is your return policy?
We accept returns within 30 days on non-customized items in original condition (unworn, unwashed, with tags). Customized items are final sale.
Can I change or cancel my order?
You can change or cancel your order within 1 hour of placing it. Please contact our support team immediately with your order number.
Which payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, JCB, American Express) and PayPal via secure, fully encrypted checkout.
How do I track my order?
Use the tracking link in your shipping email, or visit our Tracking Page to check live status.
Still have a question? Reach our team at sportshub.service@outlook.com — we reply within 24 hours.